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The Leading Live Video Chat Platform for Customer Engagement
The Leading Live Video Chat Platform for Customer Engagement

Engagement is More than Meetings.

Security starts with sound processes. Vidyo maintains an information security governance policy that controls the way the confidentiality, integrity, and availability of information is handled, thereby preventing misuse and malicious damage that could impact Vidyo operations and ultimately our customers and partners.

For healthcare organizations, VidyoConnect is fully HIPAA compliant. Vidyo does not store or access protected health information (PHI) of users of our healthcare cloud services, and will sign HIPAA-compliant business associate agreements

Advising

Build trust that drives long-term business value via video chat and document sharing with your customers.

Remote Expertise

Better utilize scarce resources by making them available via video to remotely access situations and expedite resolution.

Contact Center

Escalate high-value cases and customers to video-enabled agents for more effective resolution.

Advising

Reduce wait times and offer access to more services and resources through video-enabled kiosks.

Click to Video Chat

Make it easy to escalate to video

Bridge the gap between online convenience and interpersonal connections by making it simple for your customers to connect with your organization over video, right from your website, mobile app, or in-branch kiosk.

Skills-Based Call Routing

Get the Right Customers to the Right Experts

Efficiently handle a wider variety of inbound calls by matching agent skills to customer needs. VidyoEngage helps you operationalize a strategy to assign incoming calls to the most suitable customer care agent, instead of simply choosing the next available agent.

Streaming Video for Virtual Waiting Rooms

Use Waiting Time Wisely – Deliver a Message

While your customer waits in a queue for the next available agent, automatically stream a video tailored to the situation. Whether it’s your latest marketing video or an advertisement, streaming video helps them pass the time and connect with your brand.

Post-Call Surveys

Enable Immediate Feedback and Measurement

Post-call surveys empower your customers to express their satisfaction or disappointment. Simple-to-click star ratings, multiple choice or free text fields allow your organization to gather valuable insights from customer-provided data.

Vidyo allows the right subject matter expert to be available to the member, regardless of a physical branch. They are able to help the member faster and get them the service they need as quickly as possible.

-Derek Williams, Chief Operating Officer of BluCurrent Credit Union

Cloud Delivered & Expertly Configured

VidyoEngage is rapidly delivered from the cloud and configured for your organization by leveraging Vidyo’s deep expertise in customer engagement solutions design, project management, and user adoption. Our expert partners ensure a successful launch of your organization’s video customer engagement program.

A Branded Multi-Channel Experience

Customers expect a familiar brand and user experience from your website, mobile app, or in-branch kiosk. With VidyoEngage, you can offer a consistent experience across numerous channels with a professionally branded and highly configured workflow.

Easy Integration

With VidyoEngage, the integrations that your business demands are at your fingertips:

  • Embed the video channel into your existing contact center or CRM platform.
  • Add digital identity verification and digital signature workflows to your video meetings.
  • Allow your video recordings to be stored and analyzed by your workforce optimization software.
  • And much more — virtually any custom integration can be built to meet your unique requirements.

VidyoEngage for Genesys

With a deep integration into the Genesys PureEngage customer experience platform, “Vidyo leverages the widest breadth of omnichannel journey management capabilities to improve customer experiences for companies worldwide.” –Merjin te Booji, CMO Genesys

Richiedi una licenza gratuita di VidyoCloud

Compila il form qui di seguito, tutti i campi sono richiesti, e ricevi una licenza temporanea gratuita per provare le funzionalità della piattaforma.

Telefono

Telefono

Viale Sarca 336 Milano

Viale Sarca 336 Milano

Edificio 12

HEADQUARTERS

Viale Sarca 336, Edificio 12

20126 Milano

Tel: +39 02 270701

SEDE DI BOLZANO

Via del Vigneto 35/A

39100 Bolzano

HEADQUARTERS
Viale Sarca 336, Edificio 12
20126 Milano
Tel: +39 02 270701

SEDE DI BOLZANO
Via del Vigneto 35/A
39100 Bolzano

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